Service Desk Analyst
Hybrid
Core
Delivering first and second level technical support to bakery and corporate users via phone and email, troubleshooting software, hardware, network, and retail systems.
Role type
Service Desk Analyst (1st/2nd level support)
Builds
IT support services for a bakery network and corporate teams
Domain
Retail IT / Hospitality IT
Required skills
1st and 2nd level troubleshooting, hardware/software/network diagnostics, ticketing systems (ServiceNow), ITIL frameworks, knowledge base creation, external vendor collaboration
Preferred skills
Retail/hospitality experience, POS systems familiarity, Business Information Systems qualification
Responsibilities
Deliver technical support via phone and email, troubleshoot retail and corporate systems, maintain documentation, work rotating roster including weekends
Seniority
Individual Contributor