Technical Account Manager
Core
Trusted technical advisor and primary account contact for key Dynatrace customers, accountable for platform success, adoption, and long-term value in complex, large-scale environments.
Role type
Senior Technical Account Manager (Enterprise Observability)
Builds
Platform health reviews, support case management, change window coverage, version lifecycle planning, and enhancement request advocacy
Domain
SaaS / Unified Observability / Cloud-Native Infrastructure
Deliverable
client delivery
Required skills
Enterprise observability architecture, Cloud platforms (AWS, Azure, GCP), Kubernetes/OpenShift, ITSM/CMDB integration (ServiceNow, Jira), Executive communication, Risk management, Cross-functional coordination, Success planning, Escalation resolution
Preferred skills
Long-term technical ownership of strategic accounts, Influencing without authority, Operating in ambiguous role definitions
Technologies
Dynatrace, AWS, Azure, GCP, Kubernetes, OpenShift, ServiceNow, Jira Service Management
Responsibilities
Maintain success plans tied to customer business objectives, Act as primary technical authority on architecture and platform transitions, Drive adoption through enablement plans and best practices, Monitor usage and recommend actions for measurable outcomes, Deliver QBRs and executive checkpoints, Identify and escalate risks, Represent customers across Sales, Professional Services, and Customer Success, Run environment evaluations and new-release reviews, Review support cases to spot trends and prevent recurrence, Guide customers in submitting feature requests, Provide coverage during planned changes and upgrades, Provide on-call coverage for critical events, Lead recurring account and success meetings
