Sr Customer Experience Manager
Core
Shape and execute digital customer activation, adoption, engagement, and retention strategies at scale for a homecare platform.
Role type
Senior IC Customer Experience Manager (Strategy & Execution)
Builds
Scalable digital adoption and engagement programs (email, in-app, AI-enabled, human outreach)
Domain
Healthcare / Homecare Technology
Deliverable
product features
Required skills
Customer strategy, data analysis (usage/behavior/lifecycle), journey design, cross-functional leadership, program execution, risk management
Preferred skills
AI-enabled engagement design, proactive intervention strategies
Technologies
Email platforms, In-app experience tools, AI engagement tools
Responsibilities
Own and evolve the digital customer adoption and engagement strategy; Use product usage and lifecycle data to diagnose friction and develop strategies; Define engagement strategies for key customer segments and lifecycle moments; Partner with cross-functional leaders to connect insights to company goals; Architect customer journeys and translate strategy into execution; Design personalized, behavior-based experiences that respond to customer lifecycle stage.
Seniority
Senior, hands-on IC