Technical Specialist - MX
Core
Provide comprehensive troubleshooting support for Samsung mobile devices (phones, tablets, wearables), analyzing app functionality, software issues, and wireless connectivity to identify root causes and deliver solutions.
Role type
Technical Specialist (Mobile Support)
Builds
Effective solutions for customer concerns and tailored support for Samsung Mobile products
Domain
Electronics / Mobile Devices / Customer Support
Deliverable
client delivery
Required skills
Mobile device troubleshooting, Data analysis, Reporting, Software issue diagnosis, Wireless connectivity analysis, Root cause identification
Preferred skills
Microsoft Excel proficiency, Cross-functional collaboration
Responsibilities
Address customer inquiries related to Samsung Mobile products, Analyze error reports and provide resolutions, Identify root causes of customer issues, Provide troubleshooting steps for software problems, Track and analyze emerging software trends, Monitor repair quality and generate quality reports