Product Support Engineer
Core
First point of contact for B2B clients and partners, handling troubleshooting, research, debugging, and issue resolution for a mobile marketing platform.
Role type
Product Support Engineer (B2B SaaS)
Builds
Mobile marketing product offering
Domain
Mobile marketing / B2B SaaS
Deliverable
client delivery
Required skills
technical debugging, B2B customer communication, product research, technical writing, stakeholder management, time prioritization, multitasking
Preferred skills
experience in B2B SaaS, knowledge of mobile marketing
Technologies
mobile marketing platforms
Responsibilities
troubleshoot and debug client issues, research and solve problems, collaborate with Product and Engineering teams, advocate for customers, become an expert in the product offering
Seniority
Mid-level (3-5 years experience)
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