Customer Success Engineer AUZ
Core
Bridge between customers and Aikido Security's developer-first security platform, driving adoption, preventing churn, and resolving technical workflow issues.
Role type
Senior Customer Success Engineer (AppSec)
Builds
Developer security products that automate risk reduction without interrupting software shipping
Domain
Cybersecurity / Application Security
Required skills
AppSec expertise, technical debugging, workflow investigation, customer success management, onboarding, training delivery, product feedback synthesis
Preferred skills
Experience in technical account management, ability to work independently, proactive problem-solving (via careerplan.io/jobs/4a816824-14c0-4d08-821a-fb3f01b6f391-customer-success-engineer-auz-at-aikido-security)
Technologies
Aikido Security platform, AppSec tools
Responsibilities
Engage with at-risk accounts to prevent churn, drive product adoption and value realization, escalate and debug complex workflow issues, lead onboarding and deployment for new clients, deliver training sessions to customer teams, share customer insights with the product team
Seniority
Senior, hands-on IC