Call Centre Team Leader
Core
Lead a small team of Sales Representatives to manage trade customer portfolios, execute call cycles, and drive sales growth for specialty hardware and building components.
Role type
Team Leader, Internal Sales / Call Centre
Builds
Sales revenue and customer relationships for trade clients in the building and renovation sector
Domain
Building materials, hardware, construction, cabinetry
Deliverable
product features | client delivery
Required skills
team leadership, account management, consultative sales, CRM proficiency, sales cycle planning, product knowledge, stakeholder collaboration
Preferred skills
experience in trade, hardware, construction, or cabinetry industries
Technologies
CRM systems, Microsoft Office
Responsibilities
Manage and develop a portfolio of trade customers, lead a small team of Sales Representatives, develop and execute customer call cycle plans, identify sales opportunities and promote new product ranges, collaborate with branch, field sales, and eCommerce teams, use CRM systems and customer insights to drive sales growth, support customers with enquiries and account management
Seniority
Individual Contributor, Team Lead
