Senior Customer Success Partner
Core
Strategic advisor to high-value enterprise customers, driving influencer marketing program success and platform adoption.
Role type
Senior Customer Success Partner (Strategic IC)
Builds
Influencer marketing programs and CreatorIQ platform adoption for enterprise brands
Domain
Influencer marketing / Creator economy / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Influencer marketing strategy, Enterprise account management, Strategic business reviews, Cross-functional collaboration, Data-driven storytelling, Salesforce proficiency
Preferred skills
Fortune 500 client experience, Agency or brand background, Self-service tool adoption expertise
Technologies
Salesforce, GSuite, Zoom, Slack, Notion, Jira, Meta, Snapchat, TikTok, YouTube
Responsibilities
Lead strategic value realization conversations and align on long-term success goals; Build multi-threaded relationships with key stakeholders including executive sponsors; Drive platform adoption by analyzing engagement data and identifying risks; Lead regular strategic business reviews and roadmap discussions; Collaborate with Implementation, Support, and Insights teams for onboarding and custom analysis; Partner with Account Executives to develop joint account plans and identify expansion opportunities.
Seniority
Senior, hands-on IC
