Customer Service Supervisor
Core
Lead the day-to-day customer service function for an industrial and wholesale distribution company, coordinating workflow and managing escalations to ensure exceptional service from enquiry through to delivery.
Role type
Customer Service Supervisor (hands-on leader)
Builds
Customer service operations and order fulfillment processes for construction, infrastructure, and manufacturing markets
Domain
Industrial and wholesale distribution
Required skills
Team leadership, B2B customer service, order processing, escalation management, ERP system proficiency, process improvement, prioritization
Preferred skills
Experience in industrial/manufacturing/wholesale environments, warehouse operations collaboration
Responsibilities
Coordinating daily customer service activities and team priorities, Supporting customer enquiries and order processing, Managing escalated customer issues through to resolution, Monitoring orders, deliveries and backorders, Providing day-to-day leadership and support to the customer service team, Working closely with warehouse and operations teams to drive service outcomes, Maintaining accurate information within the ERP system and identifying process improvements