Support Coordinator
Core
Resolve customer inquiries, troubleshoot issues, and educate customers on the Aware product suite (Aware, Access, Monitor, Permit).
Role type
Customer Support Coordinator
Builds
Customer support operations for the Aware product suite
Domain
Workplace safety software
Deliverable
client delivery
Required skills
customer service experience, verbal and written communication, rapport building, computer literacy, problem-solving, ability to learn complex software
Responsibilities
resolving customer inquiries, troubleshooting issues, educating customers on product features
Seniority
Entry to Mid-level, hands-on IC
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