Account Manager I
Core
Own and grow an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts.
Role type
Account Manager I (expansion & renewal)
Builds
Expansion ARR and renewal revenue for lower-complexity, higher-volume accounts
Domain
PR, corporate communications, marketing, and social media intelligence
Required skills
expansion selling, renewal leadership, structured outreach, CRM management, forecasting, cross-functional coordination, value articulation, discovery
Preferred skills
high-volume account portfolio management, subscription-based revenue environments, renewal and expansion sales frameworks
Technologies
CRM systems, automation tools
Responsibilities
Identify, qualify, and close upsell and cross-sell opportunities; Lead renewal strategy and execution; Manage a high-volume install base using structured outreach and automation; Execute shorter sales cycles; Build account plans focused on wallet-share growth; Maintain accurate forecasting and CRM documentation; Coordinate cross-functional engagement with CX, Product, and Solutions teams
Seniority
Mid-level, independent contributor