Customer Success Manager, GSI
Core
Strategic partner and trusted advisor to complex Systems Integrator customers, driving AI adoption and scaling usage of Anthropic's Claude capabilities (API, Claude for Enterprise, Claude Code).
Role type
Senior Enterprise Customer Success Manager (Industry Segment)
Builds
Strategic partnerships and expanded usage of AI products for enterprise clients
Domain
Artificial Intelligence / Enterprise Software / Systems Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success, Technical Account Management, Solutions Engineering, Enterprise account management, AI/ML concepts, API integrations, Change management, Consumption-based and seat-based business models, Strategic growth planning
Preferred skills
Systems Integrator industry experience, Cross-functional collaboration, Data-driven value realization
Technologies
Claude API, Claude Code, Claude for Enterprise
Responsibilities
Build strategic relationships with customer decision makers to identify optimization and expansion opportunities; Guide customers on best practices for Anthropic products; Proactively drive usage planning and monitor consumption patterns; Serve as a thought partner by socializing product roadmaps; Document and quantify customer ROI and business outcomes; Identify new use cases and partner with Sales for expansion; Develop change management strategies for end-user adoption; Own the customer lifecycle including QBRs and account planning; Create scalable engagement playbooks for the industry portfolio.
Seniority
Senior, hands-on IC