Senior Machine Learning Engineer
Core
Building next-generation bot building paradigms and contact center automation systems using Generative AI and NLP to enhance enterprise customer service experiences.
Role type
Senior Machine Learning Engineer (Generative AI & NLP)
Builds
Production ML models and systems for contact center automation
Domain
Voice AI, Customer Service, Generative AI, NLP
Deliverable
production ML models
Required skills
Large Language Models (LLMs), Generative AI, ML infrastructure, ML tooling, Python, PyTorch, system implementation, deployment, strategic direction setting
Preferred skills
FAISS, Elastic Search, translating research to production systems
Responsibilities
Leading exploration and application of LLMs and Generative AI, translating research into high-performing systems, setting team strategic direction, engaging in full development lifecycle from ideation to deployment, collaborating with product teams on ML solutions
Seniority
Senior, hands-on IC with strategic influence