Customer Success Renewal Representative, Enterprise
Core
Own end-to-end renewal of subscription and maintenance contracts for Enterprise accounts, driving predictable bookings through proactive engagement, upsell, and expansion.
Role type
Senior Enterprise Renewal Account Manager
Builds
Subscription and maintenance contract renewals, expansion deals, and premium offering upgrades for enterprise clients.
Domain
SaaS / Data Resilience & Security
Required skills
Enterprise account management, quota overachievement, pipeline management, forecasting, data analysis, stakeholder management, negotiation, Salesforce proficiency, cold calling, cross-functional collaboration
Preferred skills
Experience with technically complex enterprise configurations, executive-level communication, multi-tasking in fast-paced environments
Technologies
Salesforce, Excel
Responsibilities
Manage annual pipeline and successfully renew customers' contracts; Forecast, analyze data, and provide insights to suggest strategies; Proactively engage customers to educate on features and close renewals; Negotiate renewal offers at all levels; Coordinate with Sales, Customer Success, and Legal to prepare agreements; Manage churn risks via Renewal Close Plans; Maintain accurate records in Salesforce.
Seniority
Senior, hands-on IC