Engineer, Technical Support, Japan
Core
Provide hands-on technical support and troubleshooting for Veeam Backup & Replication solutions to Japanese-speaking B2B customers.
Role type
Senior Technical Support Engineer (Data Protection/Backup)
Builds
Data resilience and security posture management solutions for enterprise customers
Domain
Data protection, backup, recovery, virtualization, and storage
Deliverable
client delivery
Required skills
structured troubleshooting, log file analysis, backup and recovery concepts, Windows Server administration, networking configuration, virtualization platforms, Linux administration
Preferred skills
Veeam solutions expertise, UNIX/Linux knowledge, database administration, cloud-related knowledge
Technologies
Veeam Backup & Replication, VMware vSphere/ESXi, Microsoft Hyper-V, Windows Server, Linux, TCP/IP, DNS, DHCP, NAT
Responsibilities
Provide technical support via phone, email, and remote sessions; troubleshoot backup, recovery, and OS issues; document cases and resolution details; reproduce issues in lab environments; contribute to knowledge base articles; escalate complex cases with evidence
Seniority
Mid-Senior, hands-on IC
