Senior Tier 3 Technical Support Engineer - Australia
Core
Troubleshoot complex field issues for enterprise storage solutions and interact directly with customers and developers to improve the product.
Role type
Senior Tier 3 Technical Support Engineer (Enterprise Storage)
Builds
Enterprise-class storage solutions (software-defined storage, data protection, disaster recovery)
Domain
Enterprise Storage / Data Infrastructure
Deliverable
client delivery
Required skills
Linux system administration, TCP/IP networking, SAN/NAS storage knowledge, scripting (bash/Python), VMware virtualization, container/Docker technologies
Preferred skills
VCE Certification, backup administration, Tier 3/4 support experience
Technologies
Linux, VMware, Docker, SAN, NAS, InfuzeOS, G4
Responsibilities
Diagnose technical field issues to root cause, provide proactive recommendations to maximize customer satisfaction, represent the company professionally to customers and partners, work directly with development teams for problem resolution, assist in configuration and management of products, support development of custom solutions and implementation preparation
Seniority
Senior, hands-on IC
