Senior Solutions Engineer
Core
Senior Solutions Engineer owning the customer-facing half of the full product lifecycle for enterprise storage management tools, including presales evaluations, customer onboarding, field troubleshooting, and lab operations. (via careerplan.io/jobs/D6-003-53-D6D-senior-solutions-engineer-at-infinidat)
Role type
Senior Solutions Engineer (Enterprise Storage)
Builds
Enterprise storage management tools (AADM, SnapSync, IPAT, Ansible Collection) and lab environments for acceptance testing.
Domain
Enterprise Storage / Data Infrastructure
Required skills
Presales technical evaluation and demonstration, Customer onboarding and initial installation, Hands-on troubleshooting in customer environments, Technical escalation between customers and engineering, Lab environment management, Acceptance test execution, First-line exception triage, Jira triage queue management, Documentation of lab procedures and workarounds
Preferred skills
Infinidat InfiniBox experience, Ansible or infrastructure automation tools, Podman or container deployment, Jira issue tracking, Performance monitoring platforms (Infinimetrics)
Technologies
AADM, SnapSync, IPAT, Ansible Collection, InfiniBox, Linux (RHEL/Rocky/Ubuntu), Windows Server, AIX, Solaris, VMware ESX/vCenter, Hyper-V, OLVM, Python, Jira, Podman, Infinimetrics
Responsibilities
Lead presales technical evaluations and demonstrations; Own customer onboarding and initial installation; Provide hands-on troubleshooting support in customer environments; Serve as technical escalation point; Own the lab environment and maintain acceptance test matrix; Perform first-line triage of field exceptions; Maintain Jira triage queue and document procedures.
Seniority
Senior, hands-on IC
