Strategic Technical Account Manager
Core
Owns a portfolio of high-value Tier 1 hotel accounts, driving commercial outcomes, executive relationship building, and AI product adoption to maximize revenue and retention.
Role type
Senior Strategic Technical Account Manager (SaaS)
Builds
High-value SaaS accounts for the hospitality industry
Domain
Hospitality technology / AI-driven commercial strategy
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive relationship building, AI tool proficiency (Claude, Gemini), revenue management, business intelligence, hospitality technology knowledge, technical fluency, stakeholder management, contract negotiation, adoption strategy
Preferred skills
Technical advisory experience, familiarity with hospitality intelligence platforms, API/integration knowledge, CRM/CS tooling expertise
Technologies
Claude, Gemini, Ernest, Salesforce, Gainsight, Looker, Intercom, Jira, PMS systems, OTAs, channel managers
Responsibilities
Lead strategic account plans integrating technical and AI adoption roadmaps; conduct business reviews using usage and ROI data; drive renewal and expansion processes; deliver AI product adoption and education; serve as the voice of the customer; manage escalation oversight for critical issues
Seniority
Senior, hands-on IC