Sr. Manager, ServiceNow ITOM Architect
Core
Design, develop, and implement IT Operations Management (ITOM) processes and systems using the ServiceNow platform to ensure visibility, automation, and predictive intervention for IT environments.
Role type
Sr. Manager, ServiceNow ITOM Architect
Builds
ITOM solutions, CMDB, Event Management, and AIOps capabilities for Pfizer's digital landscape
Domain
IT Operations Management, ServiceNow Platform, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITOM administration, ServiceNow Discovery, Service Mapping, CMDB management, CSDM framework, Event Management, REST/SOAP API integration, Cloud platform discovery (AWS, Azure, GCP), Container discovery, AIOps implementation, Technical documentation, 3rd party software integration
Preferred skills
ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architecture (CMA), Generative AI tools usage (ChatGPT, Microsoft Copilot)
Technologies
ServiceNow, AWS, Azure, GCP, VMware vCenter/vSphere, MID Server, Integration Hub, REST/SOAP APIs
Responsibilities
Partner with ITOM Product owner to develop strategy and roadmap; Configure ServiceNow ITOM suite including Discovery, Service Graph Connectors, and Event Management; Drive CMDB health, data quality governance, and CI certification; Implement and leverage AIOps for predictive event detection; Design discovery for cloud and on-premises infrastructure; Troubleshoot technical issues related to ITOM processes; Mentor and develop team members
Seniority
Senior, hands-on IC with management responsibilities
