Customer Enablement Specialist (f/m/d)
Core
Ensure successful adoption and usage of think-cell software for a defined customer base in a specific geographic region by leading training and workshops.
Role type
Customer Enablement Specialist
Builds
Training programs and workshops to drive software adoption and customer value
Domain
SaaS productivity software (Microsoft Office integration)
Deliverable
product features
Required skills
Customer enablement, training program creation and delivery, customer success, account management, feedback analysis, data management
Preferred skills
Experience in SaaS environment
Technologies
Salesforce
Responsibilities
Collaborate with Account Executives to drive account growth and mitigate churn risks; Lead think-cell training sessions and workshops to increase adoption; Collect and analyze customer feedback to inform product and marketing teams; Maintain and update customer data and opportunities in Salesforce
Seniority
Mid-level, hands-on IC