Senior Customer Success Manager - Operations
Core
Strategic account management for one of THG Fulfilment's largest and most complex B2B/B2C logistics accounts, overseeing operations, integrations, and commercial alignment.
Role type
Senior Customer Success Manager (Operations)
Builds
End-to-end fulfillment solutions for global brands including Coca-Cola, Nestle, and P&G
Domain
Logistics & Supply Chain / Digital Commerce
Deliverable
client delivery
Required skills
Client-facing account management, data and reporting, EDI and integration concepts, executive-level communication, cross-functional influence, project delivery
Preferred skills
Enterprise technology or consumer electronics client experience, dangerous goods logistics knowledge
Technologies
EDI, SSCC, IMEI, ASN flows, THG portal, Fulfil UI
Responsibilities
Act as primary point of contact for client operational and logistics teams; run weekly 1:1s and ad hoc syncs to translate requirements into internal actions; own governance calendar including MBRs, QBRs, and daily hypercare calls; resolve cross-functional escalations end-to-end; maintain fluency in integration concepts to triage issues; lead delivery of account-specific projects like NPI set-up and VAS programmes; lead commercial alignment sessions for non-standard activities.
Seniority
Senior, hands-on IC with executive exposure
