Senior Product Manager – Delivery & Shipping Experience (m/f/d)
Core
Own and evolve the end-to-end delivery experience across the customer journey, from pre-purchase information to post-purchase tracking, balancing customer expectations with operational feasibility.
Role type
Senior Product Manager (Delivery & Shipping)
Builds
Scalable customer-centric solutions for delivery promises, carrier selection, pick-up point guidance, and delivery communication.
Domain
E-commerce / Logistics / Last Mile Delivery
Deliverable
product features
Required skills
Product ownership in e-commerce/logistics, defining product strategy, working with complex technical ecosystems (carrier integrations, ERP, warehouse systems), data-driven prioritization, stakeholder management
Preferred skills
Experience in marketplaces, retail, or healthcare
Technologies
Carrier integrations, ERP, warehouse systems, order management platforms
Responsibilities
Build and prioritise a high-impact product roadmap, translate operational complexity into simple customer experiences, define success through KPIs (delivery NPS, promise accuracy, conversion, cost per order), identify and eliminate customer friction
Seniority
Senior, hands-on IC