Customer Logistics Manager
Core
Lead daily delivery execution and manage a control tower team to ensure on-time performance and resolve customer escalations in a time-critical environment.
Role type
Senior IC logistics operations manager
Builds
Real-time shipment execution, exception management, and recovery plans for critical orders
Domain
Logistics and supply chain operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Logistics operations leadership, control tower management, routing optimization, KPI dashboarding, stakeholder collaboration, process improvement, system interface management, expediting, performance analytics
Preferred skills
Power BI, SQL, Oracle TMS/WMS/ERP
Technologies
TMS, WMS, ERP, Oracle, Power BI, SQL
Responsibilities
Oversee daily order load and shipment monitoring, manage the regional command center team, design and implement expedited routing solutions, build and maintain dashboards for OTD and exceptions, interface with IT to resolve system issues impacting shipping, partner with Planning and Warehouse teams for end-to-end fulfillment
Seniority
Senior, hands-on IC