Senior Customer Engineer
Core
Design and deploy agentic AI workflows and complex integration architectures for global supply chain operations, serving enterprise customers in real-time.
Role type
Senior IC Customer Engineer (Supply Chain AI & Integration)
Builds
Production-grade agentic AI workflows, multi-system integration architectures, and real-time supply chain visibility solutions
Domain
Supply chain logistics, B2B SaaS, AI-driven automation
Deliverable
production ML models | product features
Required skills
Java, Python or Ruby, system design, data structures and algorithms, SQL, enterprise integration patterns, agentic AI workflow design (LangGraph), LLM usage (Claude/OpenAI), technical discovery, live deployment troubleshooting
Preferred skills
Supply chain/logistics domain knowledge, EDI/TMS/WMS systems, low-code workflow platforms (Pipedream/n8n/Temporal), Snowflake, visual design tools (Lucidchart/Miro)
Technologies
Java, Python, Ruby, LangGraph, Claude, OpenAI, SQL, Snowflake, Pipedream, n8n, Temporal, Lucidchart, Miro
Responsibilities
Own end-to-end technical customer relationships for 2–4 enterprise accounts; design and deploy agentic AI workflows live during customer calls; run independent technical discovery sessions to translate business problems into specs; perform code reviews and mentor FDEs; represent the company in presales engagements; identify reusable integration patterns and templates
Seniority
Senior, hands-on IC with mentorship responsibilities
