Partner Value Solution Engineer
Core
Technical bridge between NiCE and its partner ecosystem, enabling partners to sell and deliver AI-driven customer experience solutions.
Role type
Senior Individual Contributor, Partner Value Solution Engineer
Builds
AI solution architectures, proof-of-concepts, and enablement programs for partners
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Generative AI
Deliverable
production ML models | product features | client delivery
Required skills
AI and conversational AI expertise, LLMs and generative AI knowledge, AI orchestration, integration design, responsible AI principles, business outcome translation, technical discovery, POC execution, ROI narrative crafting, partner enablement strategy, technical account management, service scoping
Preferred skills
Experience with virtual agents, agent assist, automation, model behavior governance, data readiness assessment
Technologies
LLMs, generative AI, CCaaS, AI orchestration frameworks, integration tools
Responsibilities
Lead technical discovery engagements and map customer requirements to joint solutions; Qualify AI use cases based on business value and technical feasibility; Support AI-focused demos and proof-of-concept engagements; Build and deliver technical enablement programs for partner SEs and architects; Own end-to-end technical relationships with key partners; Support scoping of services for partner-led implementations
Seniority
Senior, hands-on IC