Enterprise Customer Success Manager
Core
Owns a named portfolio of Premier and Strategic global accounts, managing executive relationships, account health, success plans, and co-owning renewals and expansion with Sales.
Role type
Senior Enterprise Customer Success Manager
Builds
Retention and growth outcomes for high-value global trade customers
Domain
Global trade / Maritime operations / SaaS
Required skills
Executive relationship management, Account health monitoring, Renewal strategy, Expansion opportunity identification, QBR execution, Cross-functional coordination
Preferred skills
Background in shipping/maritime operations/global trade, Salesforce proficiency, Mixpanel/Snowflake familiarity
Technologies
Sedna Email, Prefix, VMS, Salesforce, Mixpanel, Snowflake
Responsibilities
Build and maintain executive-level customer relationships, Produce and execute success plans tied to customer outcomes, Run commercial QBRs, Monitor account health and act on risk signals, Co-own renewal conversations with Account Executives, Identify and progress expansion opportunities
Seniority
Senior, largely autonomous IC
