Proposal Writer
Core
Create and negotiate Statement of Work (SOW) documents for Professional Services, ensuring clarity on deliverables and commercials between Sales, delivery teams, and customers.
Role type
Senior IC proposal writer (SOW specialist)
Builds
Professional Services Statements of Work (SOWs)
Domain
Contact Center / Customer Experience (CX) + Professional Services
Required skills
SOW creation, customer-facing negotiations, stakeholder liaison, data analysis, report generation, technical documentation, project management, Microsoft Office proficiency
Preferred skills
Contact Center industry background, NICE processes knowledge, BI tools, Salesforce.com, NCMA Certification
Technologies
Salesforce.com, Microsoft Office, BI tools
Responsibilities
Develop SOWs for clear agreement on deliverables and commercials; Lead customer-facing SOW negotiations; Liaise with stakeholders (Legal, Finance, Delivery) to capture best practices; Maintain SOW tracking in Salesforce; Analyze data and generate SLA adherence reports; Update document standards; Participate in process improvement initiatives.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/4944621101-proposal-writer-at-nice)