Engagement Manager - Americas
Core
Enterprise Engagement Manager responsible for pre-sales scoping, SOW creation, and ensuring continuity between sales promises and post-sales delivery for complex SaaS implementations.
Role type
Senior IC Enterprise Engagement Manager (Professional Services)
Builds
Implementation strategies, Statements of Work (SOWs), and handoff processes for enterprise customers
Domain
Enterprise SaaS / Professional Services / Customer Success
Deliverable
product features
Required skills
Enterprise SaaS experience, solutions consulting, business process diagnosis, multi-stakeholder deal navigation, SOW creation, cross-functional alignment
Preferred skills
Management consulting background, change management, GTM motion refinement
Technologies
None stated
Responsibilities
Partner with Account Executives and Solutions Engineers to scope complex enterprise opportunities; Translate customer needs into tailored implementation strategies and success milestones; Create, negotiate, and execute Statements of Work (SOWs); Ensure effective handoff from pre-sales to post-sales teams; Refine professional services go-to-market motions and playbooks
Seniority
Senior, hands-on IC
