Technical Operations Engineer
Core
Provide Level 2 technical support for applications, services, and infrastructure, troubleshooting issues reported by end-users and collaborating with engineering teams to resolve root causes.
Role type
Senior IC Technical Support Engineer (L2)
Builds
Support workflows, monitoring plans, and incident resolution processes for global business operations
Domain
FinTech / Global Payments / Cloud Infrastructure
Deliverable
client delivery
Required skills
Python, Level 2 technical support, root cause analysis, incident management, stakeholder communication, code review, shift rotation management
Preferred skills
AWS, Google Cloud, Linux administration, Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, JavaScript), PostgreSQL, Terraform, Observability
Technologies
Python, AWS, Google Cloud, Linux, Salesforce, PostgreSQL, Terraform, HTML, CSS, JavaScript
Responsibilities
Troubleshoot applications, services, and infrastructure issues; Verify and document issues and bugs; Manage incidents and coordinate with development teams; Collaborate on support workflows and monitoring plans; Partner with vendors to resolve service events; Conduct code reviews; Perform rotating on-call support for high-severity incidents
Seniority
Mid-level, hands-on IC