Technical Account Manager Lead AMER
Core
Lead the AMER Technical Account Management team to transition from reactive support to proactive, self-sufficient client engagement for a global loyalty and promotions platform.
Role type
Senior Technical Account Manager Lead (Americas)
Builds
Scalable processes, tools, and workflows for a SaaS platform serving 250+ global brands
Domain
SaaS / Loyalty & Promotions / API-first integrations
Deliverable
client delivery
Required skills
Team leadership (10+ people), Technical Account Management, API-first platforms, REST/SOAP/OAuth/JSON/XML, Middleware platforms (Workato/Mulesoft/Zapier), Process optimization, Technical escalation
Preferred skills
Experience in fast-paced/smaller company environments, Recruitment and onboarding
Technologies
REST, SOAP, OAuth, JSON, XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
Responsibilities
Oversee day-to-day operations of the AMER TAM team, Transition the team toward a proactive model, Provide hands-on mentorship on problem-solving and client management, Serve as the technical escalation point for critical customer issues, Establish scalable tools and workflows, Support recruitment and onboarding of new team members
Seniority
Senior, hands-on leadership
