Customer Technical Support Manager , Umo Mobility
Core
Supervises customer support staff and manages technical solutions for device connectivity, lost shipments, and SaaS platform issues.
Role type
Senior IC Customer Technical Support Manager
Builds
Operational support processes and technical resolution workflows for Umo Mobility customers
Domain
Mobility / Transportation Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Staff supervision, complex problem resolution, budget management, project coordination, process improvement, stakeholder communication, data analysis, scheduling and forecasting
Preferred skills
Technical design and specification, system evaluation, business rule development
Technologies
Umo SaaS Platform, Word, Excel, PowerPoint
Responsibilities
Prepare policies and procedures for the support area; resolve complex issues like lost shipments and device connectivity; coordinate spares/repairs projects from conception to delivery; maintain system availability reports; develop schedules and forecasts; implement plans to mitigate end-user concerns; recommend process improvements; manage operational aspects of third-party solutions.
Seniority
Senior, hands-on IC with supervisory authority
