Lead Software Engineer, AI, CX
Core
Lead AI Software Engineer responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions within the NICE CXone ecosystem.
Role type
Lead AI Software Engineer (Conversational AI)
Builds
Integrations, conversational AI platforms, and production-ready solution components for customer environments.
Domain
Contact Center Technology / Conversational AI
Deliverable
production ML models | product features
Required skills
JavaScript, REST API integration, OAuth2/OIDC/SAML authentication, HTML/CSS, conversational UX design, prompt engineering, API documentation interpretation, troubleshooting integrations
Preferred skills
Python, enterprise conversational AI orchestration, NICE CXone platform experience, Kore.ai/Amelia/Dialogflow experience
Technologies
NICE CXone, JavaScript, Python, REST APIs, OAuth2, OIDC, SAML, HTML, CSS
Responsibilities
Configure and deploy Conversational AI solutions; build and maintain integrations using APIs; implement and optimize bot behaviors; develop proofs of concept (PoCs); diagnose and resolve complex technical issues; produce documentation including specifications and test cases.
Seniority
Senior, hands-on IC with lead responsibilities