Customer Success Manager, Scaled
Core
Own a large portfolio of mid-tier enterprise network accounts, building automated engagement programs to drive adoption, retention, and renewals while managing channel partners.
Role type
Scaled Customer Success Manager (mid-tier accounts)
Builds
Automated digital engagement programs, renewal pipelines, and customer success motions for enterprise network engineering teams
Domain
SaaS / Network Automation / Enterprise Networking
Required skills
Scaled customer success management, enterprise networking concepts, digital engagement program execution, channel partner management, data-driven prioritization, technical product expertise, cross-functional partnership
Preferred skills
HubSpot, Gong, network operations background, European languages, SaaS sales experience, scaled CS program launch experience
Technologies
Salesforce, HubSpot, Gong, Claude AI, Cowork
Responsibilities
Own end-to-end engagement models for mid-tier portfolios, manage full renewal cycles for Tier 4 accounts, monitor customer health signals and usage trends, forecast renewals and maintain pipeline data, provide technical guidance on product use cases, feed customer insights back to Product and Sales
Seniority
Mid-level, hands-on IC