Technical Support Engineer, Sec-AI, Portuguese Speaking
Core
Leads end-to-end post-sales technical support for complex, multi-stakeholder customer environments in Data Privacy, Security, and Cloud, independently diagnosing and resolving intricate issues while driving operational excellence and knowledge management.
Role type
Senior Technical Support Engineer (Sec-AI)
Builds
Scalable, effective solutions for Data and AI Trust environments; high-quality KB articles and reusable resolutions.
Domain
Data Privacy, Security, Cloud Platforms, and Technical Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Data Privacy and Security (DLP, Encryption, Access, Classification), SQL/NoSQL databases, Linux and Bash scripting, Networking, Cloud Platforms, Docker/Kubernetes, Virtualization, Technical Support systems (Zendesk), RCA, KB authoring
Preferred skills
Understanding of Data Security and Privacy regulations
Technologies
DLP, Encryption, Access, Classification, SQL, NoSQL, Linux, Bash, Docker, Kubernetes, Zendesk, Cloud Platforms
Responsibilities
Lead end-to-end post-sales technical support; drive SLA performance excellence; champion rigorous documentation standards; lead knowledge management initiatives; determine appropriate escalation paths; drive operational excellence by defining and tracking key metrics; build strategic partnerships with Engineering and Product Management.
Seniority
Senior, hands-on IC with leadership responsibilities
