Customer Success Manager - US (West Coast )
Core
Strategic advisor and relationship manager ensuring clients derive maximum value from the DexoryView warehouse automation platform.
Role type
Customer Success Manager (SaaS/Logistics)
Builds
Customer onboarding, adoption, and long-term account growth for logistics and retail clients.
Domain
Warehouse automation, AI, robotics, and real-time data within logistics and retail.
Deliverable
client delivery
Required skills
Commercial acumen, stakeholder management, data-driven insights interpretation, onboarding and training delivery, account health monitoring, renewal and upsell strategy.
Preferred skills
Experience in SaaS or data-driven technology companies, ability to work with dashboards and back-end systems.
Technologies
DexoryView, dashboards, back-end systems.
Responsibilities
Lead customer onboarding as the primary point of contact; develop trusted relationships with key stakeholders; deliver onsite and virtual training and workshops; create and manage Success Plans with clear KPIs; monitor account health through usage data; own customer renewals and upsell opportunities; collaborate with Sales, Product, and Engineering teams; gather and report customer feedback to shape product development.
Seniority
Mid-Senior, hands-on IC
