Technical Account Manager (APAC)
Core
Trusted advisor for key clients resolving complex technical challenges and ensuring success with NiCE cloud contact center products and services.
Role type
Senior Technical Account Manager (Cloud Contact Centers)
Builds
Customer success plans, product adoption, and long-term partnerships for key accounts
Domain
Telecom, Contact Centers, Cloud Software
Deliverable
client delivery
Required skills
technical problem-solving, advanced troubleshooting, cloud contact center expertise, product demonstration, strategic relationship building, customer success planning
Preferred skills
Telecom/Connectivity domain knowledge, programming/integration experience, software/systems applications knowledge
Technologies
NiCE products, cloud contact center platforms
Responsibilities
Resolve complex technical issues for key accounts, create and manage Customer Success Plans, partner with internal teams to ensure SLA targets, deliver product overviews and training, analyze customer data for reporting, identify opportunities for product/service enhancements
Seniority
Senior, hands-on IC
