Senior Customer Service Engineer
Core
Deliver world-class service and support to NiCE customers by acting as a trusted advisor, resolving technical challenges, and ensuring customers realize maximum value from contact center solutions.
Role type
Senior Customer Success Engineer (Contact Center)
Builds
Customer success outcomes and operational efficiency for contact center clients
Domain
Telecommunications, Contact Center Technologies, Customer Experience
Deliverable
client delivery
Required skills
Contact center operations expertise, software support experience, technical troubleshooting, cross-functional collaboration, product knowledge management, business objective alignment
Preferred skills
None stated
Technologies
NiCE products, contact center technologies
Responsibilities
Provide support via phone, chat, email, and screen sharing; perform triage and troubleshooting for customer issues; partner with internal teams to resolve technical challenges; monitor product usage and identify improvement opportunities; build and maintain strong customer relationships; develop in-depth knowledge of assigned customer accounts and technologies
Seniority
Senior, hands-on IC