Commercial Account Manager
Core
Own retention and growth across a portfolio of existing B2B SaaS customers, driving renewals, upsells, and expansion while solving customer challenges.
Role type
Senior Commercial Account Manager
Builds
SaaS gifting and swag platform for B2B companies
Domain
B2B SaaS / Gifting & Corporate Gifts
Required skills
Account management, renewals, upsell/cross-sell, strategic account planning, executive relationship building, commercial negotiation, cross-functional leadership, forecasting, pipeline management
Preferred skills
SDR/BDR or Account Executive experience, subscription-based SaaS background, consultative sales motion
Technologies
SaaS platforms, HRIS tech stacks, marketing/sales tech stacks
Responsibilities
Own retention, renewals, and growth across a portfolio of existing customers; Build strong, multi-threaded relationships across key stakeholders and decision-makers; Drive upsell, cross-sell, and expansion opportunities within existing accounts; Prospect to expand contractual opportunities within your book of business; Lead renewal and commercial conversations, including pricing, terms, and negotiation; Run strategic account planning and business reviews tied to customer priorities; Identify customer challenges early and work cross-functionally to solve them; Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics; Maintain strong forecasting discipline and pipeline visibility; Represent the company in executive-level discussions
Seniority
Senior, hands-on IC with revenue ownership