L3 Support Analyst
Core
Lead Level 3 technical support for high-priority production issues, debugging server-side JavaScript, and ensuring platform stability for SFCC environments.
Role type
Senior L3 Technical Support Engineer (Incident Resolution & Debugging)
Builds
Production stability and rapid incident resolution for e-commerce platforms
Domain
E-commerce technology / Digital Experience Platforms
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Server-side JavaScript debugging, Root Cause Analysis (RCA), Incident Management, System Health Monitoring, Client Communication, War Room Coordination, Technical Documentation
Preferred skills
Agile methodologies, Consulting experience
Technologies
SFCC, JavaScript
Responsibilities
Lead Level 3 incident resolution and debugging of server-side JavaScript; Conduct root cause analysis for recurring issues; Monitor system health and ensure production readiness; Serve as primary technical contact for clients; Lead cross-functional war rooms during critical outages; Provide on-call support for 24/7 coverage; Create and maintain technical documentation and runbooks.
Seniority
Mid-Senior, hands-on IC