Customer Support Engineer
Core
Technical support engineer ensuring customer success with Salsify's core commerce infrastructure platform for brand manufacturers and retailers.
Role type
Senior Customer Support Engineer
Builds
Salsify platform (digital shelf commerce infrastructure)
Domain
E-commerce / Retail Technology
Deliverable
client delivery
Required skills
technical support, data workflow analysis, system architecture understanding, HTML, APIs, log file analysis, networking, customer communication, knowledge management, mentorship
Preferred skills
e-commerce industry knowledge, Excel data manipulation
Technologies
Salesforce, Jira, HTML, APIs
Responsibilities
Maintain high-quality technical omni-channel support; triage and map complex data workflows to pinpoint process breakdowns; assess escalation needs; handle customer feedback and escalations; engage in knowledge development and training; mentor team members; participate in product beta testing and documentation.
Seniority
Senior, hands-on IC