SFCC Business Analyst
Core
Diagnose and resolve complex cross-system issues in e-commerce production environments to ensure reliable order fulfillment.
Role type
Senior IC Production Operations Specialist (SFCC)
Builds
Production support for Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS)
Domain
E-commerce / Retail Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce Commerce Cloud (SFCC) expertise, Order Management Systems (OMS) experience, REST/SOAP API analysis, log analysis, incident triage, cross-system diagnosis
Preferred skills
IBM Sterling OMS knowledge, major incident management processes, e-commerce fulfillment ecosystem experience
Technologies
Salesforce Commerce Cloud, IBM Sterling OMS, REST APIs, SOAP APIs
Responsibilities
Analyze complex cross-system issues and propose actionable recommendations, Maintain rigorous documentation of investigations, Collaborate with internal and external partners to accelerate issue resolution, Act as a point of contact with end-to-end ownership of issues, Demonstrate leadership during incident triage
Seniority
Senior, hands-on IC