Enterprise Solutions Engineer
Core
Partner with Enterprise Account Executives to showcase Cresta's unified AI platform (conversational AI agents, real-time human augmentation, conversation intelligence) to potential customers, driving revenue and efficiency gains.
Role type
Senior Enterprise Solutions Engineer (Pre-Sales)
Builds
Cresta's unified AI platform for customer experience and contact center operations
Domain
AI / Customer Experience / Contact Center as a Service (CCaaS)
Deliverable
product features
Required skills
Conversational AI expertise, CCaaS platform knowledge, Salesforce.com proficiency, enterprise SaaS environment experience, technical solutioning, ROI analysis, product demo delivery, stakeholder management
Preferred skills
Experience with large enterprise sales cycles, contact center infrastructure knowledge, ability to translate use cases into technical solutions
Responsibilities
Qualify new sales opportunities by understanding customer requirements, lead discovery calls with prospective customers and internal teams, conduct product demos and proof-of-concept exercises, run ROI workshops to build business cases, train customers on the Cresta solution, provide feedback to product management
Seniority
Senior, hands-on IC