Customer Success Engineer - YouTrack
Core
Provide technical guidance, pre-sales engineering assistance, onboarding, and training for YouTrack customers and partners to ensure successful deployment and adoption.
Role type
Customer Success Engineer (Pre-sales & Onboarding)
Builds
YouTrack project management tool for small, mid-sized, and enterprise teams
Domain
Developer tools / Project Management Software
Deliverable
product features
Required skills
technical background in developer tools, hands-on software development or system administration experience, B2B relationship building, product demo delivery, customer onboarding and training
Preferred skills
German language skills
Technologies
YouTrack
Responsibilities
Provide technical guidance and pre-sales engineering assistance to potential new customers; Provide onboarding sessions for new customers and technical training for existing ones; Develop key sales, demo, and promo materials for YouTrack; Manage existing large accounts to retain and develop them; Act as a liaison between customers and the product team; Recruit potential partners and develop their YouTrack deployment capabilities
