Senior Technical Support Engineer
Core
Deliver world-class technical support for N-iX's Business Hub and Analytics Platform products, resolving application, system, and integration issues for customers.
Role type
Senior Technical Support Engineer (SaaS/Cloud)
Builds
Business Hub and Analytics Platform support services
Domain
SaaS, Cloud Infrastructure, Data Analytics
Deliverable
client delivery
Required skills
technical troubleshooting, ticket management, Linux/Windows administration, SQL database querying, log analysis, identity provider management (Keycloak, LDAP, SAML, OIDC, OAuth), JVM knowledge, Kubernetes deployments, Docker, RESTful APIs, cloud infrastructure (AWS, Azure, GCP)
Preferred skills
monitoring tools (Grafana, Kibana, Datadog), scripting (Python, Bash), SaaS support experience, CI/CD pipelines, DevOps processes
Technologies
KNIME, Jira, Zendesk, ServiceNow, Keycloak, AWS, Azure, GCP, Kubernetes, Docker, Grafana, Kibana, Datadog
Responsibilities
Analyze and resolve application, system, or integration issues; Provide support for Business Hub and Analytics Platform; Troubleshoot issues over calls with customers; Collaborate with support engineers and development teams; Contribute to continuous improvement of support processes and tools; Share technical insights with the development team; Participate in on-call rotations
Seniority
Senior, hands-on IC