Customer Success Manager
Core
Strategic relationship owner for Upwind's cloud security platform, focusing on executive alignment, renewal/expansion, and value realization.
Role type
Senior Customer Success Manager (SaaS/Cybersecurity)
Builds
Long-term account strategy, joint success plans, and executive readouts for cloud security customers.
Domain
Cloud Security / SaaS
Required skills
Strategic account management, renewal forecasting, expansion opportunity identification, cross-functional program leadership, executive presentation, stakeholder management, cloud security domain knowledge, adoption driving, ROI communication
Preferred skills
Experience with eBPF or agentless security tools, deep understanding of modern security org structures
Technologies
Upwind platform, eBPF sensors, cloud infrastructure tools
Responsibilities
Serve as primary business-facing contact and trusted advisor for strategic customers; Own post-sale journey from onboarding through renewal; Track renewal timelines and forecast risk; Identify expansion opportunities with Sales; Partner with TAMs to drive adoption and track success criteria; Develop joint success plans aligned to customer KPIs; Build relationships with executive, security, and cloud leadership; Lead Quarterly Business Reviews (QBRs).