Technical Account Manager
Core
Strategic partner to sales teams post-POC, guiding technical deployments, onboarding, and long-term customer value for a cloud security platform.
Role type
Senior Technical Account Manager
Builds
Cloud security platform (Upwind) for enterprise customers
Domain
Cloud Security / SaaS
Deliverable
client delivery
Required skills
Cloud infrastructure (AWS, GCP, Azure), cybersecurity, DevOps, technical project leadership, deployment management, feature adoption, strategic planning (via careerplan.io/jobs/49-004-76-27A-technical-account-manager)
Preferred skills
Cloud or security certifications
Responsibilities
Support account continuity and enable sales to focus on new opportunities; oversee deployments with Solutions Architects; serve as primary point of contact for customer issues; build long-term relationships by introducing features and gathering feedback; partner with sales on renewals and expansion; proactively engage customers to surface security insights and guide adoption.
Seniority
Mid-Senior, hands-on IC
