Technical Support Engineer
Core
Troubleshoot and resolve complex technical issues for global customers in cloud and Kubernetes environments, digging into root causes and escalating to R&D when needed.
Role type
Senior Technical Support Engineer (Escalation)
Builds
Customer trust and platform reliability
Domain
Cloud Security, SaaS
Deliverable
client delivery
Required skills
AWS, Kubernetes, MySQL, Docker, Linux, networking, OpenSearch, Grafana, English (fluent)
Preferred skills
Cybersecurity, cloud security
Responsibilities
Troubleshoot complex technical issues via chat/email, dig into root causes across cloud/Kubernetes/Linux/networking, document solutions, bring field insights to R&D and Product
Seniority
Mid-Senior, hands-on IC
