Senior Professional Services Engineer - Customer Success
Core
Partner with Sales, Professional Services, and Development teams to design and build perfect customer journeys for clients using the Proactive AI Agent platform.
Role type
Senior Professional Services Engineer (Customer Success)
Builds
Customer engagement solutions and optimized customer journeys for global brands
Domain
Customer Experience (CX) / AI / Cloud SaaS
Deliverable
production ML models | product features | client delivery
Required skills
solution configuration, customer journey design, solution validation, project execution, data analysis, stakeholder coordination, requirement translation, issue resolution, commercial awareness, Agile delivery
Preferred skills
AI/automation technologies understanding, guiding or supporting others
Technologies
Proactive AI Agent, NICE CXone, Excel
Responsibilities
Execute customer success and professional services plans, implement solutions aligning with client business objectives, identify expansion opportunities, deliver technical implementations and configurations, act as trusted technical contact, support customer adoption, translate business needs into technical solutions, support end-to-end delivery activities, collaborate on alignment across delivery and security, monitor customer metrics, communicate technical concepts, apply problem-solving for continuous improvement, operate within Agile methodologies, demonstrate ownership for workstreams
Seniority
Senior, hands-on IC