Professional Services Engineer - Customer Success, CX
Core
Partner with clients to ensure value realization, adoption, and retention of the Proactive AI Agent platform, a cloud-hosted conversational AI solution.
Role type
Professional Services Engineer (Customer Success)
Builds
Customer journeys and adoption of conversational AI automation for enterprise clients
Domain
Customer Experience (CX) / Conversational AI / Cloud SaaS
Deliverable
client delivery
Required skills
customer lifecycle management, solution design, business process analysis, stakeholder management, data analysis, project delivery support
Preferred skills
conversational AI/automation experience, Agile methodologies, project management certification, advanced BI tools
Technologies
Proactive AI Agent, NICE CXone, Excel, reporting platforms, business intelligence tools
Responsibilities
Support delivery and optimization of client journeys, monitor account health and adoption metrics, translate business requirements into technical configurations, serve as primary account contact, collaborate on solution planning and go-live support, analyze performance data to drive value realization
Seniority
Individual Contributor
