Sr Partner Delivery Success Manager
Core
Own and scale strategic relationships with global SI and consulting partners to ensure successful delivery of transformative AI and customer experience solutions for enterprise customers.
Role type
Sr Partner Delivery Success Manager
Builds
Scalable Parloa practices and enterprise AI/CX implementations for global partners
Domain
Enterprise AI / Customer Experience (CX) / Agentic AI
Deliverable
client delivery
Required skills
Enterprise SaaS/consulting/partner management experience, global systems integrator engagement, enterprise delivery models (SAFe Agile/waterfall), executive presence, cross-functional stakeholder alignment, operational rigor, AI/automation/cloud ecosystem knowledge
Preferred skills
Conversational AI/CCaaS experience, multi-region enterprise account support, partner ecosystem models (sourced/influenced/co-delivery), partner program scaling
Technologies
Parloa platform, SAFe Agile, waterfall
Responsibilities
Drive partner maturity and customer delivery outcomes, act as strategic advisor on service practice scaling, guide partners through enterprise AI/CX transformation, monitor partner-led implementations and manage escalations, align internal teams (Sales, CS, PS, Product) with partner strategies, advocate for partners while maintaining delivery accountability, identify growth opportunities across regions and business units
Seniority
Senior, hands-on IC with strategic advisory scope
